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Please keep in mind that our customer service is available Monday through Friday, 9AM to 5PM eastern US time. You can see our current time on the contact page of our web site. If your request is submitted on a holiday, weekend, or after business hours, you will likely not get a response back until the next business day.
Excellent customer Service is our priority, so rest assured that any delays in receiving a response are a direct result of the personal care and attention that we give to each and every inquiry. We will get in contact with you as soon as we are able, but we must deal with each request on a first-come, first-served basis.
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