Fresh and Alive is dedicated to bringing the most essential, highest quality, best value natural products and information to you. Rather than selling an unnecessarily wide variety of products to simply have the widest appeal and higher profit potential, we focus on offering the products that provide the best solutions for the best price. Although we have a financial interest in the products we offer, we will never recommend anything our president and founder, Ken Rohla, does not believe in, and most often, uses himself.
The information provided on this web site and those it links to, including embedded videos and other content from other web sites, is for educational purposes only.
The information and products made available through this web site are not intended to provide medical advice, diagnose, treat, or cure any health conditions, or be construed as a therapeutic recommendation or prescription for any disease or symptom. The US Food and Drug Administration has not evaluated products or statements about specific products, health topics, or any suggested methods presented.
We value your business! If you're not satisfied with a product or service you've received from Fresh and Alive!, contact us within 60 days of purchase for an exchange or full refund of your purchase price. Does not include:
Aside from our satisfaction guarantee, see individual product listings for warranties by each manufacturer, or feel free to contact us if you have questions.
866-215-9887 Toll-Free US
If you do not get a response to your e-mail or phone call on weekdays within 24 hours, it is safe to assume the contact was not received, and you should contact us again. Our offices are closed on weekends and major holidays.
A refund will be issued via the original payment form when possible upon merchandise receipt and inspection by us.
FINANCING, MONTHLY PAYMENTS, AND LATE FEES
For financing or monthly payment specials, see specific information on the product page with that offer. Financing is automatically billed, so if your credit card number or contact information changes, please contact us immediately to avoid late fees. Do not e-mail us your credit card information, e-mail is not secure and can be intercepted by third parties. We will attempt to contact you if your payment does not go through. A late fee of $10 per month will be charged on accounts 15 days or more overdue, plus any collection costs.
Our web site uses address verification by IP address and other methods. All orders placed outside of the US must be placed from and ship to the credit card billing address. Orders placed within the United States shipping to countries outside of the US must be ordered from the credit card billing address.
TRACK YOUR ORDER
You may track the shipping progress of your order on our order tracking page at http://track.freshandalive.com.
TO CALCULATE EXACT SHIPPING CHARGES
To calculate exact shipping charges for items you wish to order before going through the checkout process, simply add the items you want to your shopping cart by clicking the "Add To Cart" button on each product's page, then in the shopping cart, click the small "Actual shipping" link at the bottom right of the cart page and various shipping options will be displayed. Click the image to the right to see a full-size diagram of it.
SHIPPING TIME/SHIPPING CHANGES
Orders typically ship within 24 hours but can take up to 2 business days. Orders placed by 12:45 pm eastern US time with 2 day or faster shipping will ship the same day. We use an automated third party fulfillment company and therefore cannot change the shipping method or expedite an order after it has been placed. If the order has not shipped and we are able to cancel it you will be refunded in full, otherwise you will be refunded the purchase price minus the shipping cost.
WEEKEND ORDER SHIPPING
Orders with ground or USPS Priority Mail shipping placed after 12:45 pm on Friday and before 7:30 am Monday Eastern US time (over the weekend) will ship by midnight Tuesday unless shipping carriers are closed for a US holiday, in which case it will ship within two business days once carriers are open. Weekend orders using two-day or overnight shipping will normally ship on Monday, except during holidays.
What Information Do We Collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What Do We Use Your Information For?
Do We Disclose Any Information To Outside Parties?
Third Party Links
Children’s Online Privacy Protection Act Compliance
Terms and Conditions
This policy was last modified on April 3, 2013
You can shop at Freshandalive.com with confidence. We are serious about data security. All personal information you submit during checkout is encrypted and secure using industry standard 128-bit SSL encryption through the PayPal merchant payment system, using Ultracart secure shopping cart with our own dedicated SSL security certificate utilizing 256-bit/2048 signature SSL encryption through Comodo Security Services. This means the security authorization provided to our web site by Ultracart is not shared with other Ultracart customers and it keeps you on our web site rather than transporting you to their servers, making your checkout transaction more secure than with a shared SSL certificate. This costs us more money, but the investment is worth it to us, and to you. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Additionally, if you pay with Paypal, we cannot see your credit card information.
These payment systems manage the complex routing of sensitive customer information through the electronic credit card processing networks. See an online payments diagram to see how it works.
These companies adhere to strict industry standards for payment processing, including:
In-house Data Protection
The contents of this web site, including and without limitation, text, software, photos, graphics, and all other audiovisual elements are copyrighted by Rohla Enterprises, Inc. as a collective work under the United States copyright laws. Except for material in the public domain or copyrighted material of third parties on this site, Rohla Enterprises and its licensors hold copyrights to all content appearing on the site. Reproduction, distribution, retransmission, modification, public display, and public performance of such materials is prohibited without the prior written consent of Rohla Enterprises, Inc. To obtain such consent, please contact us.
We receive many requests to forward or share information about worthwhile events, products, and services with our mailing lists. We cannot honor such requests. We do not have the resources to promote others products or services, and there are so many worthwhile ones, it would be unfair to pick and choose. Also, we only share information with our lists that Ken Rohla has personal experience with and can recommend. If you would like Ken to be involved with your event or evaluate your product or service, you are welcome to contact us.
In our company and our households, we strive to nurture the Earth and its life forms while minimizing harmful impacts. To that end, we recycle, re-use, and use recycled products as much as possible, including shipping materials, we avoid the use of toxic materials and chemicals, and minimize outgoing trash.
Any testimonials referred to in this web site were volunteered by the makers without an offer of compensation. The results referred to may not be typical, and others' results may vary.
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This page updated April 27, 2013.
Information within this site is for educational purposes only and has not been
evaluated by the US Food & Drug Administration. Please see our full disclaimer.