POLICIES

DISCLAIMER
This information and products made available through this web site are provided for educational purposes and are not intended to provide medical advice, diagnose, treat, or cure any health conditions, or be construed as a therapeutic recommendation or prescription for any disease or symptom. The US Food and Drug Administration has not evaluated statements about health topics or any suggested methods presented. Viewers should not attempt self-diagnosis or self-treatment of any kind, and should not discontinue any medication or therapy or make any health-related decisions without the advice of a licensed medical physician. Ken Rohla and Rohla Enterprises, Inc., DBA Fresh and Alive! disclaim any liability, loss, or risk incurred, directly or indirectly, as a result of the use and application of the contents of this site. If you are unwilling to be bound by this disclaimer, you should not view this site.

The information on this site is offered to you without prejudice or recourse.

SATISFACTION GUARANTEE/RETURNS
We value your business! If you're not satisfied with a product or service you've received from Fresh and Alive!, contact us within one year of purchase for an exchange or full refund of your purchase price. Does not include products damaged from abuse, neglect, or improper use or care. Customer is responsible for the cost of return shipping via USPS Priority Mail, UPS, Fedex, DHL or similar trackable shipping service. (Items shipped via USPS Parcel Post and other services without tracking could result in your loss of the item and no refund.) Shipping insurance for the merchandise purchase price is recommended. No returns will be accepted without prior authorization. To obtain authorization, please contact us:

866-215-9887 Toll-Free US
386-478-0068 International
service@freshandalive.com

A refund will be issued via the original payment form when possible upon merchandise receipt and inspection by us.

FINANCING, MONTHLY PAYMENTS, AND LATE FEES
For financing or monthly payment specials, see specific information on the product page with that offer. Financing is automatically billed, so if your credit card number or contact information changes, please contact us immediately to avoid late fees. Do not email us your credit card information, email is not secure and can be intercepted by third parties. We will attempt to contact you if your payment does not go through. A late fee of $10 per month will be charged on accounts 15 days or more overdue, plus any collection costs.

INTERNATIONAL SHIPPING
Package recipient is responsible for any and all duties or taxes incurred by customs agencies. We will not accept returns from customers for unexpected customs/import fess. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item shipped, they are collected from the recipient, not the shipper. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. Fresh And Alive is not responsible for customs duties or importation fees incurred by the customer, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package.

PRIVACY
Fresh and Alive! will not share or exchange information that you provide us (including e-mail addresses) without your consent.

SECURITY
Ken Rohla is a former information technology professional with 25 years of data security experience. All personal information you submit is encrypted and secure using leading edge 128-bit SSL encryption through the Authorize.net or PayPal payment systems. Any personal information we must keep on file is locked up, password protected, and encrypted. We shred and burn all trash with sensitive data so your information will never be stolen from our trash.

COPYRIGHT NOTICE
The contents of this web site, including and without limitation, text, software, photos, graphics, and all other audiovisual elements are copyrighted by Rohla Enterprises, Inc. as a collective work under the United States copyright laws. Except for material in the public domain or copyrighted material of third parties on this site, Rohla Enterprises and its licensors hold copyrights to all content appearing on the site. Reproduction, distribution, retransmission, modification, public display, and public performance of such materials is prohibited without the prior written consent of Rohla Enterprises, Inc. To obtain such consent, please contact us.

UNSOLICITED OFFERS
We receive many requests to forward or share information about worthwhile events, products, and services with our mailing lists. We cannot honor such requests. We do not have the resources to promote others products or services, and there are so many worthwhile ones, it would be unfair to pick and choose. Also, we only share information with our lists that Ken Rohla has personal experience with and can recommend. If you would like Ken to be involved with your event or evaluate your product or service, you are welcome to contact us.

ENVIRONMENTAL RESPONSIBILITY
In our company and our household, we strive to nurture the Earth and its life forms while minimizing harmful impacts. To that end, we recycle, re-use, and use recycled products as much as possible, including shipping materials, we avoid the use of toxic materials and chemicals, and minimize outgoing trash.