POLICIES
DISCLAIMER
This information and products made available through this web site are provided for educational purposes and are not intended to provide medical advice, diagnose, treat, or cure any health conditions, or be construed as a therapeutic recommendation or prescription for any disease or symptom. The US Food and Drug Administration has not evaluated statements about health topics or any suggested methods presented. Viewers should not attempt self-diagnosis or self-treatment of any kind, and should not discontinue any medication or therapy or make any health-related decisions without the advice of a licensed medical physician. Ken Rohla and Rohla Enterprises, Inc., DBA Fresh and Alive! disclaim any liability, loss, or risk incurred, directly or indirectly, as a result of the use and application of the contents of this site. If you are unwilling to be bound by this disclaimer, you should not view this site.
The information on this site is offered to you without prejudice or recourse.
SATISFACTION GUARANTEE/RETURNS
We value your business! If you're not satisfied with a product or service you've received from Fresh and Alive!, contact us within 60 days of purchase for an exchange or full refund of your purchase price. Does not include:
- products damaged from abuse, neglect, improper use or care, etc.
- opened or damaged supplements, unless defective.
Damaged Products
If you receive a damaged product, contact us for replacement. If an appliance or equipment is returned to Fresh And Alive damaged without authorization by us, you will be responsible for the costs of shipping to the manufacturer and repair.
Kitchen Equipment
Kitchen equipment such as juicers, dehydrators, blenders, spiral slicers, water ionizers, etc. that have been used and are returned clean and undamaged within 60 days of purchase will be refunded minus a 15% restocking fee. Opened but unused equipment with undamaged packaging will be refunded in full.
Return Process
Since different products ship from different locations, you must contact us before returning an item in order to send it back to the correct address. Returns received by us without prior authorization will be charged a 15% restocking fee plus any shipping, if needed, to the correct warehouse. Customer is responsible for the cost of insured return shipping via USPS Priority Mail, UPS, Fedex, DHL or similar trackable shipping service. (Items returned via USPS Parcel Post and other services without tracking and insurance could result in your loss of the item and no refund.) Shipping insurance for the merchandise purchase price is highly recommended. To obtain authorization, please contact us:
866-215-9887 Toll-Free US
386-478-0068 International
If you do not get a response to your email or phone call on weekdays within 24 hours, it is safe to assume the contact was not received, and you should contact us again. Our offices are closed on weekends and major holidays.
A refund will be issued via the original payment form when possible upon merchandise receipt and inspection by us.
FINANCING, MONTHLY PAYMENTS, AND LATE FEES
For financing or monthly payment specials, see specific information on the product page with that offer. Financing is automatically billed, so if your credit card number or contact information changes, please contact us immediately to avoid late fees. Do not email us your credit card information, email is not secure and can be intercepted by third parties. We will attempt to contact you if your payment does not go through. A late fee of $10 per month will be charged on accounts 15 days or more overdue, plus any collection costs.
INTERNATIONAL SHIPPING
Package recipient is responsible for any and all duties or taxes incurred by customs agencies. We will not accept returns from customers for unexpected customs/import fess. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item shipped, they are collected from the recipient, not the shipper. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. Fresh And Alive is not responsible for customs duties or importation fees incurred by the customer, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package.
International orders/shipments may be subject to possible opening of and inspection of goods by customs officials in the country of delivery. Fresh And Alive is not responsible for orders that are held up, damaged by, or refused entrance by customs.
Fresh And Alive is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from them, we can issue you a refund for the order. In the event the package is not returned to us by customs or is lost in transit from them to us, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
TRACK YOUR ORDER
You may track the shipping progress of your order on our order tracking page at http://track.freshandalive.com.
 TO CALCULATE SHIPPING CHARGES
To calculate exact shipping charges for items you wish to order before going through the checkout process, simply add the items you want to your shopping cart by clicking the "Add To Cart" button on each product's page, then in the shopping cart, click the small "Actual shipping" link at the bottom right of the cart page and various shipping options will be displayed. Click the image to the right to see a full-size diagram of it.
SHIPPING TIME/SHIPPING CHANGES
Orders typically ship within 24 hours but can take up to 2 business days. Orders placed by 12:45 pm eastern US time with 2 day or faster shipping will ship the same day. We use an automated third party fulfillment company and therefore cannot change the shipping method or expedite an order after it has been placed. If the order has not shipped and we are able to cancel it you will be refunded in full, otherwise you will be refunded the purchase price minus the shipping cost.
WEEKEND ORDER SHIPPING
Orders placed after 12:45 pm on Friday and before 7:30 am Monday Eastern US time (over the weekend) will ship by midnight Tuesday unless shipping carriers are closed for a US holiday, in which case it will ship within two business days once carriers are open.
PRIVACY
Fresh and Alive! will not share or exchange information that you provide us (including e-mail addresses) without your consent, except as needed to fulfill your order, such as with product distributors or drop shippers.
SECURITY
You can shop at Freshandalive.com with confidence. We are serious about data security. Fresh and Alive president, Ken Rohla, is a former information technology professional with 28 years of data security experience. All personal information you submit during checkout is encrypted and secure using industry standard 128-bit SSL encryption through the Authorize.net, PayPal, or Google Checkout payment systems, using Ultracart secure shopping cart with our own dedicated SSL security certificate. This means the security authorization provided to our web site by Ultracart is not shared with other Ultracart customers and it keeps you on our web site rather than transporting you to their servers, making your checkout transaction even more secure. This costs us more money, but the investment is worth it to us, and to you. Additionally, Google and Paypal do not alow us to see your credit card information.
These payment systems manage the complex routing of sensitive customer information through the electronic credit card processing networks. See an online payments diagram to see how it works.
These companies adhere to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
In-house Data Protection
Any personal information we must keep on file in our offices is locked up, password protected, and encrypted, accessible only to authorized personnel. We reconcile our accounting system weekly. We shred and burn all trash with customer data so your information will never be stolen from our trash. We also install software security updates immediately as they become available to avoid software security weaknesses.
Additional Buyer Protection
Buyer purchase protection is included with every Paypal transaction.
COPYRIGHT NOTICE
The contents of this web site, including and without limitation, text, software, photos, graphics, and all other audiovisual elements are copyrighted by Rohla Enterprises, Inc. as a collective work under the United States copyright laws. Except for material in the public domain or copyrighted material of third parties on this site, Rohla Enterprises and its licensors hold copyrights to all content appearing on the site. Reproduction, distribution, retransmission, modification, public display, and public performance of such materials is prohibited without the prior written consent of Rohla Enterprises, Inc. To obtain such consent, please contact us.
UNSOLICITED OFFERS
We receive many requests to forward or share information about worthwhile events, products, and services with our mailing lists. We cannot honor such requests. We do not have the resources to promote others products or services, and there are so many worthwhile ones, it would be unfair to pick and choose. Also, we only share information with our lists that Ken Rohla has personal experience with and can recommend. If you would like Ken to be involved with your event or evaluate your product or service, you are welcome to contact us.
ENVIRONMENTAL RESPONSIBILITY
In our company and our households, we strive to nurture the Earth and its life forms while minimizing harmful impacts. To that end, we recycle, re-use, and use recycled products as much as possible, including shipping materials, we avoid the use of toxic materials and chemicals, and minimize outgoing trash.
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